Terms & Conditions

Basics:

Cotswolds & Beyond Tours (also referred to in these booking conditions as we, us and our) accepts you (also referred to in these booking conditions as the Client) booking under the following terms and conditions. When making a tour reservation with Cotswolds & Beyond Tours you (and any other person(s) including children accompanying them on the tour) agrees to be bound by these terms and conditions.

Travel Insurance:

It is the guest’s responsibility to ensure they have the relevant travel insurance to cover their trip. If for any reason you have to cancel your booking with us then please ensure your travel insurance covers you for your tour. We (Cotswolds & Beyond Tours) assume all guests have travel insurance.

Reservations:

Tour reservations can be made via the ‘Booking Enquiry’ form or via email. Upon receipt of your request, we will check your date is available & send through a confirmation email, detailing your specific itinerary & confirming the cost of your tour.

It is the guest’s responsibility to provide correct contact information, if we are unable to reach you because your email address has been inputted correctly then we will be unable to confirm your reservation. We respond to all tour requests within 24 hours. If you do not hear from us within 24 hours, call+44 7968 061532

Payment:

Payment for your tour is due upon receipt of the booking confirmation. You may request to a pay a 25% deposit and the balance 30 days prior to your tour date. If no balance, or cancellation request is received then the deposit will not be refunded.

Cancellation:

Should you have to cancel your tour for any reason we will happily refund 100% of the total paid up to 30 days before your tour. If you cancel between 30 days and 14 days, then 50% will be payable. Tours with less than 14 days notice of cancellation, no amount is refundable/transferable.

If we have to cancel your tour:

In the unlikely event that we cancel your reservation then any monies paid by you ‘the client’ will be refunded back to the original card through which the payment was made, this includes the deposit payment. No further liability by Cotswolds & Beyond Tours to the client with regard to the cancellation will arise.

Safety:

We intend to give you a memorable and event free tour. In doing so we request that clients comply with all reasonable instruction, issued by Cotswolds & Beyond Tour personal relating to safety. This includes, but is not limited to:

You must wear seat belts at all times when in the vehicle.

The driver will advise when it is safe to exit the vehicle and will open your doors when it clear to exit.

Smoking and or vaping is not allowed in, or near the vehicles.

Please take care when walking around. For instance, many of the streets are cobbled, vehicles may be on the wrong side of the road to that you may be used to.

Cotswolds & Beyond Tours advises all clients to look after personal belongings whilst on the tour or out exploring the locations. We cannot be held accountable for any loss or damage to client’s belongings during the tour.

Client responsibility:

It is the clients responsibility to be at the collection point at the allotted time to start their tour. We are unable to offer refunds for guests who are unable to reach us due to circumstances beyond our control, for example if your plane, cruise ship, train or private transfer is cancelled, or if industrial action, engineering works or strikes prevent you from travelling.

Beyond our Control:

Cotswolds & Beyond Tours does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil commotion, terrorist or criminal activity, industrial disputes, strikes, natural disasters, fires, sickness, weather conditions, road or traffic conditions, explosion of, radioactive contamination from, any nuclear facility or other events beyond our control.